Is there a minimum booking time for rental services (beyond point-to-point trips)?
Yes. We require a 3-hour minimum for all hourly rental services.

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Do you offer airport transportation?
Absolutely. We provide airport transfers to and from all major terminals. Please submit a quote request including your pick-up location and the specific airport terminal for an accurate rate.

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Are there fees for extra stops?
We allow one convenient stop within 5 minutes of your destination at no extra charge.
For additional stops or route changes, please inform us prior to your service date. Any changes made during your ride should be communicated directly with your personal driver.

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Is gratuity included in the price?
Unlike many car service companies that charge a 20% gratuity by default, we only charge 10% gratuity.
If you’d like to tip your chauffeur additional for excellent service, you’re welcome to do so at your discretion.

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What are your payment terms?

• Full payment is required at the time of booking to secure your reservation.

• All payments must be completed at least 48 hours prior to your scheduled pickup.

• For bookings made within 24 hours, payment is due in full at the time of booking.

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What is your cancellation policy?

• Cancellations must be made at least 48 hours prior to your scheduled pickup to avoid fees.

• Cancellations made within 48 hours will incur a $100 cancellation fee.

• Cancellations made within 24 hours of the scheduled pickup are non-refundable.

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Can I book a vehicle for a photo or video shoot?
Yes! We welcome bookings for photo and video productions. Please request a quote and include all relevant details in the “Tell Us More” section of the form.

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Do you offer any special deals or discounts?
Yes! If you're booking with us within 3 days before or after your birthday, you'll receive a 10% discount on your service. Please let us know in the notes and we will request a valid form of identification.

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Do You Have a No Smoking or Drug Use Policy?

Yes. For the comfort and safety of all guests and team members, smoking and drug use are strictly prohibited at our service center. This includes:

• Cigarettes, cigars, and pipes

• E-cigarettes and vaping devices

• Any illicit substances or recreational drugs

We’re committed to keeping our environment respectful, professional, and family-friendly.